Frequently Asked Questions
Everything you need to know about your MoonBrew experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the item is in its original packaging.
Do you offer international shipping?
Yes, MoonBrew ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Are your products ethically sourced?
Absolutely. We partner with fair-trade certified suppliers to ensure that every product in our catalog meets high ethical and environmental standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we allow changes or cancellations within 2 hours of placement. Please contact our support team immediately if you need to modify your order.